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Welcome to Do Well! We’re happy you found us and look forward to supporting you in moving, feeling and living well. Before you book, here are a few helpful things to know.!

Starting Your Care - New to Do Well? We suggest booking your first session along with two or three future visits. Sessions about one week apart often work well at the beginning and help you get the times that best fit your schedule. - Your therapist will talk through the right plan for you at your first visit, so any future sessions can be adjusted from there.

Need to Change Your Session? - 48 hours’ notice is required for cancellations or changes. Late changes will be charged the full session fee. - In some cases, we may be able to switch your visit to virtual care. This does not apply to massage therapy or ICBC visits. - Unexpected situation? Contact us as soon as possible and we’ll do our best to help. - You can manage appointments through Jane or contact the clinic directly.

Can’t Find the Right Time? - Join the waitlist with your preferred days and times. Jane will email you if something opens up. - The more availability you add, the better your chances of getting in sooner.

Using Extended Health Benefits - We offer direct billing to most major insurance providers and can submit to one insurer per session. - When you have additional or secondary coverage, we’ll provide a detailed receipt so you can submit the remaining balance directly to your provider.

Other Notes

Natalie L., RMT @ Do Well Kitsilano is newly registered! We’re still waiting for her direct billing to be activated with insurance providers, so clients may need to manually submit their receipts in the meantime.